Returns and Exchanges

“Got ‘em last week and love them! Thank you so much for making the exchange process so easy! I will definitely be shopping at ARC again soon!”

-Josh G.

 

Returns

 

Our goal is to get your ARC Co. experience right the first time, but we understand that that can’t always be the case.  We are happy to offer free returns for refund or credit on applicable sales inside of 30 days from the date your items were delivered. 

All garments must include all original packaging and tags and cannot have been worn, damaged, or altered.  You can initiate a return and generate your free shipping label by contacting us at returns@americanreserveshop.com.

Once you’ve shipped your items, please give us 10-14 days after receiving them to inspect your garments and either refund you or offer store credit. Be assured that despite shipping and credit processing timelines, we are committed to providing you the same incredible experience while processing a return as you had during the original sale. We will get it right or make it right.

As noted above, not all items are eligible for return. Closeout sale items, promotional add on items, or any garments that have been customized for you are among the select types of nonreturnable items. We will be sure to note the status of a nonreturnable item on your original sales slip.  We will also reiterate these conditions and more during the return process. 

Note: Sale items with price reductions of 30% or more are eligible for exchange when available or store credit. 

Note: When returning an item that was purchased as part of a combination order, any promotional discounts will be applied to the return item relative to the entire order.

 

Exchanges

 

We are eager to make sure you end up with clothes that make you feel amazing and inspired to live your best life every day.  You can process an exchange in a similar manner to processing a return.  Initiate your exchange and generate a free shipping label by contacting us at exchange@americanreserveshop.com. During our correspondence, we can help you identify the exact item to hit the mark and turn heads. 

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